Service & Project Support
Your Dedicated Project Team
Every Fenghe project runs with a fixed three-person team from first inquiry to delivery. Your sales engineer answers commercial questions and holds the schedule; a project engineer handles all technical matters - drawings, window layouts, lead equivalents, hardware selection; a documentation specialist prepares packing lists, invoices and certificates that match your door schedule exactly. The same three names follow one project from start to finish, so you never re-explain your project to a new contact.
Free Drawing & Door Schedule Review
Before you place an order, send us your door schedule or architectural drawings. Our engineers check every opening: door leaf size against wall type, swing direction against corridor flow, lead equivalence for radiology rooms, and hardware loading for high-traffic doors. You get a marked-up drawing back with comments - not just a "no problem" - usually within 48 hours. Where a cheaper option works without lowering performance (for example a lighter lead spec backed by two-sided shielding), we propose it and show the calculation.
Production Updates You Can Forward
During production we send photos at fixed checkpoints: material cutting, coating, leaf lamination, assembly with hardware, test-fitting, and final packing. Every photo batch carries your order number and a room-number reference, so you can forward the updates straight to your client or main contractor without editing. For multi-phase hospital projects we can align these updates with your site schedule.
Installation & After-Sales
Doors ship with installation drawings and a commissioning checklist. If anything is unclear on site, our engineers join a video call with your installers the same week. Every door carries a 12-month warranty, and wearing parts - seals, rollers, sensors - remain available for at least five years after delivery. If a part is missing or damaged on arrival, photo confirmation is enough: the replacement leaves our warehouse within days.
Talk to the Team
Have a technical question before ordering? Send your drawings or door schedule to our team - the engineer who reviews them is the same person who will follow your production.
Frequently Asked Questions
How fast do you reply to technical questions?
Most technical questions are answered within one working day. Drawing reviews are returned as marked-up drawings, usually within 48 hours.
Do you review drawings before we place an order?
Yes - drawing and door-schedule review is free and comes before any quotation is finalized, so the quote you receive already reflects a checked design.
What happens if parts are missing on site?
Send us photos of what arrived. We confirm by photo, and the replacement part ships within days - no long claim process for wearing parts.
Do you provide installation guidance?
Yes: installation drawings with every order, plus scheduled video calls with your installers. On-site supervision is available as a quoted option for large projects.